Support

Your annual licence fee includes a range of support options as well as access to all new versions of the software as they are released.

Technical Information - ChildCarePlus can operate on any windows machine that is less than 3 years old. It can also run in a client server configuration, including linux servers.

Phone support

We have unlimited phone support. Simply call us on 1300 CC Plus (1300 227 587) to get immediate support to any problem.

Web support

• Need to be shown how something works?
• Want us to show you how to do something on your computer?
• Don't quite understand something?

Simply call us on 1300 CC Plus (1300 227 587) for instruction on how to participate in an online presentation.

BeamYourScreen allows us to demonstrate how to use the CCMS software live over the Internet. We will view your computer and give you immediate advice on how to fix the problem.

Resources

The following resources may be of help to you.

• ChildCarePlus trial version (available soon to download).
  
  
• Acrobat Reader - download Acrobat Reader to view PDF files (Adobe website).
  
  
• Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats - open, edit, and save documents, workbooks, and presentations in the file formats new to Microsoft Office Word, Excel, and PowerPoint 2007 (Microsoft website).
  
  
• MyChild - provides information to families about Australian Government early learning and care initiatives (Australian Government website).
  
  
• CCMS - childcare management software requirements (Australian Government website).